Frequently Asked Questions (FAQ)

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FREQUENTLY ASKED QUESTION (FAQ)

Who are we? What makes GoynaPoyna different?

GoynaPoyna is different because we offer you an exquisite range of fine jewellery designs from India. online shopping experience that you're sure to enjoy.

Where is GoynaPoyna located?

We are located in Kolkata, Camac Street, Salt lake City Centre, Burrabazar. We design and manufacture all our jewellery in India.

Where is your jewellery made?

All our jewellery are manufactured in India.

Do you offer any additional discounts?

No, we do not offer any additional discounts. Our all inclusive MRP is lower than most stores. Our products are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our customers by way of honest and competitive prices.

How much does it cost me to have a GoynaPoyna product delivered to my home?

GoynaPoyna provides free shipping on all items within India. (*Free shipping is not applicable on gold coins.)

What is the estimated delivery time?

For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. We have several products under the Next Day Shipping section. These are ready to ship products and will be delivered to your address within 2 to 10 business days.

The rest of our products are 'Made to Order' and it takes us 2 to 19 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.

Please note that the business days mentioned do not include Sundays and festive holidays.

How will the delivery be done?

We process the national delivery only through reputed insured couriers like Bluedart. Please check if we deliver to your pincode. If there is no courier service available in your area, we do apologize for the inconvenience caused.

How safe is my product?

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Bluedart for orders within India. Please do not accept any package that has been tampered with.