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FREQUENTLY ASKED QUESTION (FAQ)

GoynaPoyna is different because we offer you an exquisite range of fine jewellery designs from India. online shopping experience that you're sure to enjoy.

We are located in Kolkata, Camac Street, Salt lake City Centre, Burrabazar. We design and manufacture all our jewellery in India.
All our jewellery are manufactured in India.
No, we do not offer any additional discounts. Our all inclusive MRP is lower than most stores. Our products are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our customers by way of honest and competitive prices.
GoynaPoyna provides free shipping on all items within India. (*Free shipping is not applicable on gold coins.)

For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. We have several products under the Next Day Shipping section. These are ready to ship products and will be delivered to your address within 2 to 10 business days.

The rest of our products are 'Made to Order' and it takes us 2 to 19 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.

Please note that the business days mentioned do not include Sundays and festive holidays.

We process the national delivery only through reputed insured couriers like Bluedart. Please check if we deliver to your pincode. If there is no courier service available in your area, we do apologize for the inconvenience caused.
Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Bluedart for orders within India. Please do not accept any package that has been tampered with.
Your jewellery will arrive in exclusive GoynaPoyna gift boxes.

GoynaPoyna offers multiple methods to make payments for your order: Credit Card & Debit Card, Net Banking.

All Credit/Debit card details remain confidential and private. GoynaPoyna and our trusted payment gateways use SSL encryption technology to protect your card information.

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.
Prices on GoynaPoyna.com are subject to change without notice. Please expect to be charged the price for the GoynaPoyna merchandise you buy as it is listed on the day of purchase.