We offer a Exchange & Buy-Back Policy on all purchases* made from Goynapoyna, within India. The product along with the original product certificate, can be returned or exchanged basis its current market value, with deductions towards making charges. Loss of the original product certificate would result in a deduction. Diamond jewellery 90% of prevailing product value including making charges. Jadau jewellery 85% of prevailing product value including making charges. Plain gold jewellery 100% refund current market value without making charges. This means your product's current value of metal, diamonds and coloured stones, will be determined based on product specifications and the current price listed on our website. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. Courier charges applicable on all the products for exchange and buy back policy.
In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. In case the exchanged value is lesser than the value of the old product, the difference will be held as a credit for futured purchase
The prevailing market value will be determined by the company.
The value of the exchanged product after deductions towards making charges and discounts will be credited to your Goynapoyna account. This remains valid for 90 days and can be used to purchase anything on our website. The value cannot be encashed.
If you choose to return the product, we will refund 90% of the total amount. A 10% of the amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products. Jewellery returned showing signs of alteration by anyone other than Goynapoyna shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.
Different terms for coins*
24k gold coin deducted per gram Rs-60/-, & 22k ginne or coin deducted per gram Rs-75/- as applicable.